2,300+
Members already serving across Washington State
100+
Years of combined care coordination expertise
50+
Experienced care coordinators helping clients navigate their care
Health Home
What is the Health Home Program?
The Health Home Program is a free service in Washington State that helps people with Medicaid manage serious or long-term health needs. It's not a place, it’s a support program where a Care Coordinator helps you create a personal health plan, stay on top of appointments and medications, and connect with community resources like housing, food, or transportation. The goal is to make your care easier and help you live a healthier life.
Health Home
Partnership with Bridging Care
At Bridging Care, we work in partnership with the Washington State Health Care Authority and participating health insurance providers to deliver the Health Home Program to eligible individuals. The state makes the program possible, insurance partners help fund it, and our role is to walk alongside you, coordinating care, connecting resources, and simplifying the process so you receive the support you need. Together, we form a team with one shared goal: helping you live a healthier, safer, and more supported life.
Health Home services
Care Coordination Services Offered Through the Health Home Program.
Care coordination is personalized support that helps you navigate your health journey with confidence. Our Bridging Care team works alongside you to connect the dots between doctors, services, and community resources—making sure nothing falls through the cracks. We help manage appointments, follow‒ups, and paperwork, so you can focus on what matters most: your health and wellbeing.
Comprehensive Care Management
Help identify your health needs and create a personalized plan to reach your goals
Care Coordination
Stay connected with your doctors, family, and caregivers. We support you in scheduling and getting to your appointments.
Transitional Planning
Help you make your healthcare transition easier. They can also assist you when you leave the hospital or a place where you get care.
Community & Social Services Support
Connect you with local resources for transportation, housing, food, and more to help you thrive.
Health Promotion
Help you define what health means to you, then build a personalized plan with guidance and support to reach your goals.
Individual & Family Support
Support you and your family, working together to help you reach your health goals.
Health Home eligibility
Who is Eligible?
The program is voluntary and available to individuals of all ages, including children and adults. If you’re unsure about your eligibility, our team can help you check and walk you through the next steps.
To qualify for the Health Home Program in Washington State:
Be a resident of Washington State
Be enrolled in Apple Health (Medicaid) or be dually eligible for both Medicaid and Medicare
Have at least one chronic condition (such as diabetes, heart disease, behavioral health needs, or substance use disorder) and be at risk of a second chronic condition.
Be referred through the Health Care Authority (HCA) and Department of Social and Health Services (DSHS) based on their health and risk profile
Learn more about the Health Home Program
Health Home Facts
Part of Washington's Medicaid Program
Designed to provide comprehensive care coordination and health services for Medicaid beneficiaries with complex medical needs.
Medicaid Beneficiaries Served
Available to over 29,000 Medicaid beneficiaries in Washington State.
Reduction in Healthcare Interventions
Designed to help reduce hospital admissions, emergency room visits, and other costly healthcare interventions by providing more coordinated and proactive care to patients with complex medical needs.
Why Bridging Care
Why Care Coordination Matters
Our care coordination service streamlines your loved one's healthcare journey, ensuring they receive personalized and efficient support for all your medical needs.
Right Care, Right Time
Get the right care at the right time.
Preventive Support
Avoid unnecessary hospital visits.
Care on Schedule
Stay on track with medications and appointments.
Essentials Covered
Access resources for housing, food, and transportation.
Program structure
How We Work Together
How Bridging Care works with the Health Home Program
01
Washington State Health Care Authority
helps run the Health Home Program as part of the Medicard program.
02
Health Insurance Companies
provide health insurance to individuals covered by government programs, such as the Health Home Program.
03
Bridging Care
helps you with your health through delivering the services of the Health Home Program.
04
You or Your Loved One
receive the support and resources needed for a long and healthy life.
Bridging Care STories
Community Stories, Our Work in Action
*Member names and details have been changed to protect their identities.
John
Bridging Care Member
Meet “John”, a seasonal worker who returned to Seattle after organ failure left him unable to work or maintain stable housing. His employer provided a hotel for a month, but he still struggled to meet basic needs. Bridging Care connected him with a DSHS social worker, helping him get same‒day SNAP benefits and enroll in the Health Homes program for ongoing food and cash assistance.
Sarah
Bridging Care Member
Meet “Sarah”, who was falling behind on bills after a rent increase in January. Our Care Coordinator helped her apply for County Rental Assistance, and she was approved for four months of rent support. This gave her the breathing room to catch up on other expenses and regain financial stability.
Frequently Asked Questions
Still have questions?
Are you an insurance company?
We are not your health insurance provider. If you are eligible for the Health Home program, we partner with your health insurance to provide you with a Care Coordinator.
Am I eligible for free care coordination services?
To find out if you're eligible, give us a call. We’ll walk you through the process and help determine if you qualify for the Health Home Program or if our private pay option is the right fit for you.
If I'm not eligible for Health Home Program, can I still get Care Coordination Services?
Yes! If you're not eligible for the Health Home Program, you can still receive Care Coordination Services through our Aging-in-Place Senior Care Program. We provide 3 different plans that best suits yours or your loved one's needs.
What is the difference between Health Home Care Coordination Services and Aging in Place Senior Care?
Bridging Care provides two types of care coordination services. The Health Home Program is a structured and regulated state program that is available to qualifiying members. Bridging Care's Aging-in-Place program is a private program that is open to all seniors and provides more flexibility, personalization, and on-going support regardless of insurance eligibility.
Are Care Coordinators and Caregivers the same?
No, they’re different. Care Coordinators help organize your healthcare—like scheduling appointments, managing services, and connecting you with resources. Caregivers provide hands-on support, such as helping with daily tasks, meals, or mobility. Both are important, but they serve different roles in your care. Having both Care Coordinator and Caregiver creates a complete system of support.
Do I need to meet with my Care Coordinator in person?
Our program is designed for face-to-face meetings to better connect and address your needs. However, due to the pandemic, we've adapted to include video calls or phone calls if in-person meetings aren't possible due to health or weather conditions. These are exceptions, not the standard practice. You will need to consent to set up video calls for telehealth visits if in-person meetings are not feasible.
